# Head Waitress - Alto Lounge

> Rotana Hotels · Manama, Bahrain · Full-time · Posted 2026-11-11

**Workplace:** on_site

**Department:** Food & Beverage

## Description

We are currently seeking a **dynamic, passionate, and self-motivated Food & Beverage professional** to join our team as a **Head Waitress**, with a strong focus on **bar and beverage service**.

In this role, you will support the day-to-day supervision of the bar service team, ensuring smooth operations and consistently high service standards. You will combine strong beverage knowledge with engaging, personalized service to create a memorable and vibrant experience for our guests.

As a **Head Waitress**, you will lead by example, support and motivate the team, and contribute to the overall atmosphere and commercial success of the outlet.

### Key Responsibilities

-   Supervise and guide the bar service team to ensure professional, efficient, and engaging guest service.
-   Work closely with the **Bartenders, Bar Team, Kitchen, Stewarding, Hostess, and Cashiers** to ensure smooth daily operations.
-   Ensure the bar and service areas are properly prepared and set up before opening and throughout operating hours.
-   Conduct regular briefings, training, and coaching sessions in line with departmental SOPs and service standards.
-   Maintain excellent knowledge of the **beverage menu, wines, spirits, cocktails, mocktails, promotions, and special offers**.
-   Confidently recommend beverages based on guest preferences and support the team in delivering a personalized experience.
-   Promote **signature drinks, premium beverages, and ongoing bar promotions** to maximize sales and enhance the guest experience.
-   Build strong relationships with guests, proactively attending to their needs and ensuring their satisfaction throughout their visit.
-   Handle guest requests, feedback, and concerns professionally and resolve service-related matters promptly.
-   Monitor the appearance, grooming, conduct, and service standards of the assigned team.
-   Support duty scheduling and effective deployment of the team according to business levels and operational requirements.
-   Ensure appropriate service standards are maintained during **busy periods, events, promotions, and entertainment nights**.
-   Contribute towards achieving the outlet's **monthly Food & Beverage revenue targets** through effective upselling and suggestive selling.
-   Maintain a lively, welcoming, and professional bar atmosphere while ensuring consistent service excellence.
-   Lead by example and foster a positive culture of **teamwork, professionalism, guest engagement, and accountability**.

## Requirements

### Education, Qualifications and Experience

You should ideally have a **diploma or relevant qualification in Hospitality Management, Food & Beverage, or a related field**, with previous experience in a **bar, lounge, nightlife venue, hotel, or high-volume Food & Beverage operation**.

Fluency in **written and spoken English** is essential, while knowledge of additional languages would be an advantage. Good working knowledge of **MICROS or a similar POS system** is desirable.

Previous experience in a **supervisory or team-leadership role within a bar or beverage operation** is highly preferred. You should have good knowledge of **beverages, wines, spirits, cocktails, bar service standards, and upselling techniques**, with the confidence to make recommendations according to guest preferences.

### Knowledge and Competencies

The ideal candidate will be **well-presented, confident, outgoing, and guest-focused**, with a genuine passion for bar service and creating memorable guest experiences.

You should be **hands-on, proactive, energetic, and approachable**, with the ability to lead and motivate the service team while maintaining high operational and service standards. You must be comfortable working in a **fast-paced and vibrant bar environment**, particularly during busy evenings, weekends, events, and promotional nights.

You should also demonstrate the following competencies:

-   Understanding Hotel Operations
-   Effective Communication
-   Planning and Organizing
-   Supervising and Developing People
-   Cultural Awareness and Understanding Differences
-   Supervising Operations
-   Teamwork and Collaboration
-   Adaptability and Flexibility
-   Customer Focus
-   Drive for Results

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/F369BC7D89/apply)

---
Powered by [Workable](https://www.workable.com)