# Front Desk Agent

> Rotana Hotels · Abu Dhabi, United Arab Emirates · Full-time · Posted 2026-11-02

**Workplace:** on_site

**Department:** Front Office

## Description

**Job Summary**

As a Front Desk Agent you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience

**General Duties and Responsibilities:**

-   Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
-   Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
-   Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
-   Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
-   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
-   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
-   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
-   Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
-   Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
-   Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
-   Comply with the hotel environmental, health and safety policies and procedures

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/DA5F9406DF/apply)

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