# Front Desk Agent

> Rotana Hotels · Abu Dhabi, United Arab Emirates · Full-time · Posted 2026-11-06

**Workplace:** on_site

**Department:** Front Office

## Description

We are currently looking for dynamic and self-motivated Front Office professionals who are eager to advance their careers.

As a **Front Desk Agent**, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay.

**Key Responsibilities:**

-   Provide prompt, courteous, and efficient service to all guests, ensuring a high level of guest satisfaction through personalized service from arrival to departure.
-   Ensure guests are personally greeted by name, whenever possible, and escorted to their rooms to make them feel welcomed and valued.
-   Conduct in-room and hotel familiarization, assisting guests with inquiries and requests regarding hotel activities and services.
-   Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond effectively to guest inquiries.
-   Maintain awareness of daily room rates and occupancy levels.
-   Accurately perform Front Desk cashiering duties in accordance with established systems, policies, and procedures.
-   Process guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
-   Maintain guest privacy and confidentiality by ensuring that personal information is not disclosed to unauthorized individuals.
-   Demonstrate a thorough understanding of hotel policies, procedures, and service standards, along with comprehensive knowledge of hotel facilities, services, and ongoing activities.

## Requirements

### Education, Qualifications & Experience

-   Ideally, a degree or diploma in Hospitality Management or a related field.
-   Previous experience in the Front Office department within a hotel.
-   Excellent written and verbal English communication skills; knowledge of an additional language is an advantage.
-   Strong interpersonal, communication, and problem-solving skills.
-   Computer literacy, with previous experience using Opera PMS considered an advantage.

### Knowledge & Competencies

The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality. The candidate must be able to work effectively under pressure in a fast-paced environment and thrive as a team player while interacting with colleagues and guests from diverse cultural backgrounds.

**Key Competencies:**

-   Understanding the Job
-   Taking Responsibility
-   Recognizing Differences
-   Customer Focus
-   Adaptability
-   Teamwork

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/B0871C46B8/apply)

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