# Reservations Agent

> Rotana Hotels · Dubai, United Arab Emirates · Full-time · Posted 2026-11-12

**Workplace:** on_site

**Department:** Revenue

## Description

We are looking for passionate, dynamic and guest-focused Revenue professionals who take pride in delivering outstanding customer service and creative solutions to our guests.

As a Reservations Agent, you will keep communication effective on all reservations, so that service is smooth and efficient.

### Key Responsibilities

-   Process and confirm guest room reservations made by clients by phone, letter or fax.
-   Enter all reservations into the system and record all relevant information. Handle enquiries, complaints and requests about reservations.
-   Stay up to date with promotions in and around the hotel. Follow established procedures to process room reservations, rates, confirmations and hotel facilities.
-   Show complete product knowledge, understand the rate structure and apply rate management.
-   Maintain the established filing system for all correspondence. Prepare reports as required by the Reservations Manager or Supervisor.
-   Promote and maintain good public relations, and work to maximise business.
-   Keep room status accurate at all times.
-   Make sure all incoming calls are answered to Rotana standards, information received by fax is entered, and incoming emails are checked constantly.
-   Organise visa requests for hotel guests as per hotel policy, and upsell whenever you identify an opportunity.

## Requirements

### Education, Qualifications and Experience

-   A diploma in hospitality.
-   Previous experience in hotel reservations.
-   Computer literacy.
-   Excellent communication skills, with written and spoken proficiency in English.
-   Additional language skills are an asset.

### Competencies

The ideal candidate is customer-focused and extremely proactive, with a courteous, dynamic and approachable character. You work with professionalism and build effective relationships with internal and external customers. You can work independently within a structured environment.

Key competencies:

-   Understanding the job
-   Teamwork
-   Taking responsibility
-   Recognising differences
-   Adaptability
-   Customer focus

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/AA348595DF/apply)

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