# Telephone Operator

> Rotana Hotels · Abu Dhabi, United Arab Emirates · Full-time · Posted 2026-11-06

**Workplace:** on_site

**Department:** Front Office

## Description

We are currently looking for dynamic and self-motivated Front Office professionals who are eager to advance their careers.

As a **Telephone Operator**, you will be responsible for handling all incoming and outgoing calls professionally and efficiently, ensuring guests receive exceptional service and a memorable experience throughout their stay.

**Key Responsibilities:**

-   Answer all guest calls in a professional, friendly, and courteous manner.
-   Maintain effective communication with all departments to ensure seamless service delivery.
-   Handle guest inquiries promptly and professionally, exceeding guest expectations whenever possible.
-   Greet guests by name when answering calls, in accordance with Rotana standards.
-   Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
-   Utilize the Opera guest profile system to remain informed of guest preferences and profiles.
-   Process and record long-distance call charges in accordance with established procedures.
-   Manage guest wake-up call requests and ensure they are delivered accurately and on time.
-   Ensure the efficient operation of the telephone switchboard, transferring internal and external calls promptly and accurately.
-   Take and deliver messages for guests and management in line with company standards.

This role requires excellent communication skills, attention to detail, a customer-focused attitude, and the ability to remain calm and professional in a fast-paced environment.

## Requirements

**Education, Qualifications & Experience**

Ideally, you should hold a diploma or degree in Hospitality or a related field, with previous experience in a similar role. Excellent verbal and written English communication skills are essential, along with a clear speaking voice and strong telephone etiquette. Computer literacy is required, and experience using **Opera** is an advantage.

**Knowledge & Competencies**

The ideal candidate is customer-focused, highly proactive, and possesses an energetic, positive, and approachable personality. You should be able to perform effectively in a fast-paced environment, work well under pressure, and thrive as part of a multicultural team while providing exceptional service to guests.

**Required Competencies:**

-   Understanding the Job
-   Taking Responsibility
-   Recognizing Differences
-   Customer Focus
-   Adaptability
-   Teamwork and Collaboration

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/A83AC391F5/apply)

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