# Lobby Ambassador

> Rotana Hotels · Abu Dhabi, United Arab Emirates · Full-time · Posted 2026-11-13

**Workplace:** on_site

**Department:** Front Office

## Description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

-   Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact
-   Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station
-   Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door
-   Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk
-   Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests
-   Proactively meet arriving guests at the main entrance and once they exit their transportation
-   Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc.
-   Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
-   Deal promptly/ efficiently and pleasantly with any queries
-   Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

## Requirements

**Education/ Qualifications**

**Experiences**

-   You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel.
-   You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written.
-   Multiple language ability is considered as additional advantage.

**Knowledge**

The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character.

You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies

-   Understanding the Job
-   Taking Responsibility
-   Recognizing Differences
-   Customer Focus
-   Adaptability
-   Teamwork

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/99A7A2FB38/apply)

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