# Lobby Ambassador

> Rotana Hotels · Ras Al-Khaimah, United Arab Emirates · Full-time · Posted 2026-11-10

**Workplace:** on_site

**Department:** Front Office

## Description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as bull; Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact bull; Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station bull; Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door bull; Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk bull; Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests bull; Proactively meet arriving guests at the main entrance and once they exit their transportation bull; Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc. bull; Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries bull; Deal promptly/ efficiently and pleasantly with any queries bull; Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

## Requirements

**Education/ Qualifications/Experiences:**

You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written. Multiple language ability is considered as additional advantage.

**Knowledge/Competencies:**

The ideal candidate will be customer driven and an extremely proactive and lsquo;switched on ' personality with an outgoing/ charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies:

-   Understanding the Job
-   Taking Responsibility
-   Recognizing Differences
-   Customer Focus
-   AdaptabilityTeamwork

## Benefits

-   Private Health Insurance
-   Paid Time Off
-   Training & Development

## Apply

[Apply at Rotana Hotels](https://apply.workable.com/rotana-hotels/j/2CF0D089E7/apply)

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